Contact & support
A real conversation. A clearer next step.
Questions about your services or your next project? Talk to the HostGet team in Dhaka.
How can we help?
Tell us a little about what you need.
Based in Dhaka.
Mirpur DOHS, Dhaka 1216
Business hours
Saturday–Thursday 10:00 AM–7:00 PM (Dhaka time)
Already a customer?
Open a support ticket from your client area to keep the conversation in one place.
Open client areaQuick answers
A few things you might ask.
Find answers to common questions about our services.
How do I point my domain to HostGet?
Set your domain's nameservers to ns1.hostget.net and ns2.hostget.net. You can change them yourself from Domains in your client area. Nameserver changes usually take a few hours to take effect and can take up to 48.
Can I upgrade my cloud server?
Yes. Open the server in your client area and change the CPU, memory or storage you have allocated. If you are not sure which resource is the limit you are hitting, send us the details and we will look at it with you.
How do I set up business email?
Mailora is our business email service, and it runs on your own domain. The setup adds a few DNS records to that domain; if the domain is registered with us, tell us and we will add them for you.
What payment methods do you accept?
bKash, Nagad, Rocket and bank transfer, all in taka. You can also keep a credit balance on your account so renewals settle automatically.
How do I reset a password on my service?
Passwords are managed from your client area, under the service they belong to. If you have lost access entirely, open a ticket from your account and we will verify you another way. Please do not send any password through this form.
Where can I check the refund policy?
Our Terms of Service are the starting point: refunds are available within the first 30 days for new services, subject to our refund policy. Read them before you order, and ask billing about your specific case.
Read the termsNot sure where to start?
Tell us what you want to build. We'll help you explore your options.