Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your data.
Last updated: July 2, 2026
Information We Collect
We collect information to provide and improve our services. This includes: • Personal Information: Name, email address, phone number, billing address, and company details provided during registration. • Billing Information: Payment method details (processed securely via third-party gateways), transaction history, and invoices. • Technical Data: IP addresses, browser type and version, device information, operating system, and referral URLs. • Usage Data: Pages visited, features used, service configurations, support interactions, and login timestamps. • Communication Data: Emails, support tickets, and live chat conversations with our team.
How We Use Information
We use the collected information for the following purposes: • Providing, operating, and maintaining our hosting services and your account. • Processing payments, generating invoices, and managing billing cycles. • Sending service notifications, maintenance alerts, and important account updates. • Providing customer support and responding to your inquiries. • Improving our services, website functionality, and user experience. • Detecting, preventing, and addressing technical issues, fraud, and security threats. • Complying with legal obligations and enforcing our Terms of Service. • Sending marketing communications (only with your explicit consent, and you may opt out at any time).
Data Storage & Security
We implement industry-standard security measures to protect your data: • Encryption at Rest: All stored credentials and sensitive data are encrypted using AES-256 encryption. • Encryption in Transit: All data transmitted between your browser and our servers is protected with SSL/TLS encryption. • Access Controls: Strict role-based access controls limit data access to authorized personnel only. • Regular Audits: We conduct regular security audits and vulnerability assessments of our infrastructure. • Physical Security: Our data center partners maintain 24/7 physical security, biometric access, and environmental controls. • Backup & Recovery: Regular encrypted backups ensure data can be recovered in case of hardware failure or disaster.
Cookies
We use cookies and similar tracking technologies to enhance your experience: • Essential Cookies: Required for core functionality such as authentication, session management, and security. These cannot be disabled. • Analytics Cookies: Help us understand how visitors interact with our website, which pages are most popular, and where improvements are needed. • Preference Cookies: Remember your settings and preferences (such as language, theme, and dashboard layout) for a personalized experience. You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our services.
Third-Party Services
We work with trusted third-party providers to deliver our services: • Payment Gateways: SSLCommerz, bKash, and Nagad process your payments securely. We do not store your full payment card details. • Cloud Infrastructure Providers: We source server infrastructure from reputable global providers to deliver our hosting services. • Analytics Services: We use analytics tools to understand website usage patterns and improve our services. • Communication Tools: We use third-party tools for email delivery, live chat support, and notifications. We do not sell, trade, or rent your personal information to any third parties. Our third-party partners are contractually obligated to protect your data and use it only for the purposes we specify.
Data Retention
We retain your data only for as long as necessary: • Account Data: Retained for the duration of your active account plus 30 days after termination, during which you may request a data export. • Billing Records: Retained for a minimum of 6 years to comply with tax and financial reporting requirements under applicable law. • Server Logs: Access logs and error logs are retained for 90 days for security monitoring and troubleshooting purposes. • Support Tickets: Retained for 2 years after resolution for quality assurance and reference purposes. • Marketing Data: Retained until you withdraw consent or unsubscribe from communications. After the applicable retention period, data is securely deleted or anonymized.
Your Rights
You have the following rights regarding your personal data: • Right to Access: Request a copy of the personal data we hold about you. • Right to Correction: Request correction of any inaccurate or incomplete data. • Right to Deletion: Request deletion of your personal data (subject to legal retention requirements). • Right to Data Portability: Receive your data in a structured, commonly used, machine-readable format. • Right to Object: Object to processing of your data for marketing purposes. • Right to Restrict Processing: Request that we limit how we use your data in certain circumstances. • Right to Withdraw Consent: Withdraw consent for data processing where consent is the legal basis. To exercise any of these rights, please contact us at support@hostget.net. We will respond to your request within 30 days.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will: • Update the "Last Updated" date at the top of this page. • Send an email notification to registered account holders describing the changes. • Display a prominent notice on our website for at least 30 days. We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.
Contact
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Address
HostGet, Dhaka, Bangladesh